General Queries
Customer Service
General Queries
Have a question about shopping with D. Lawrence Drinks & Cigars? Whether you need help choosing a product, understanding delivery options or checking an order, we’re happy to help.
How to get in touch
Frequently Asked Questions
Our FAQ page covers common questions about ordering, tracking, delivery, returns and product recommendations. You’ll find it under Help & Support at the bottom of our website.
Email support
Email hello@dldrinks.com with your enquiry. Include any relevant details so we can understand your question and provide a helpful response.
For questions about an existing order, please include your order number and the name used when placing it.
What can we help with?
- Product information and recommendations.
- Choosing a gift to suit your budget.
- Questions about placing an order.
- Delivery and tracking enquiries.
- Returns, refunds or problems with an order.
- Suggestions for products you’d like us to stock.
Response times
We’ll respond as soon as possible. If your enquiry needs further investigation, we’ll keep you informed while we look into it.
If you need to change an order or delivery address, contact us promptly so we can check whether the change is still possible.
