Shipping Policy
Shipping Policy
Last updated: 12 October 2026
At D. Lawrence Drinks & Cigars, we want ordering and delivery to be straightforward. This policy explains how we process, dispatch and deliver your purchases.
For assistance, email hello@dldrinks.com.
Payment methods
The payment methods currently available are displayed at checkout. Orders must complete the required payment and verification checks before dispatch.
Order confirmation
After placing your order, you’ll receive a confirmation email at the address provided during checkout.
Please check the products, quantities and delivery address carefully. If anything needs correcting, contact us as soon as possible.
An order confirmation acknowledges receipt of your order. Order acceptance is governed by our Terms and Conditions. If we cannot fulfil your order, we’ll explain the reason and refund any payment taken for the unavailable goods.
Dispatch
Dispatch estimates will be displayed on our website or during checkout. Dispatch is the point at which your parcel is handed to the courier; it is separate from the delivery time.
Processing may take longer where payment, age verification or stock availability needs checking. If an issue affects your order, we’ll contact you.
Stock availability
If a product becomes unavailable after you order, we’ll explain the available options. These may include waiting for stock, accepting an alternative with your agreement, or receiving a refund for the unavailable item.
We won’t substitute a product without your agreement. If we propose separate shipments, we’ll explain the arrangements and any applicable charges before proceeding.
Delivery with DPD
We use DPD to deliver orders. Once your parcel has been dispatched, you’ll receive tracking information to follow its progress.
Any options to change the delivery date, nominate a neighbour or arrange collection depend on the service and restrictions applying to your parcel.
Age-restricted deliveries may require identification or other checks. Follow the instructions provided with your delivery notification.
Delivery times
Available delivery services and estimated times will be shown before you complete your purchase.
Estimates may be affected by courier disruption, public holidays, customs checks or other circumstances. If delivery is delayed, contact us and we’ll investigate.
Nothing in this policy limits your statutory rights concerning late or failed delivery.
Delivery charges
Delivery charges are shown at checkout before payment and depend on your destination and the service available.
Any free delivery offer will be clearly advertised with its conditions. Further information is provided on our Delivery Charges page.
International orders
We accept international orders only where the destination and products are supported at checkout.
Import restrictions may apply to alcohol, tobacco and other products. If your destination is unavailable, contact us before ordering.
Depending on the destination and shipping arrangement, customs duties, local taxes or clearance fees may apply. We’ll explain whether these are included in the checkout total or payable separately by the recipient.
Customs processing can affect delivery times.
Delivery addresses and missed deliveries
Please provide a complete and accurate delivery address, including your postcode and any helpful access instructions.
If you notice an address error, contact us promptly. Changes may not be possible once an order has been dispatched.
If delivery is unsuccessful, check DPD’s notification for the available next steps. Contact us if you need help or your parcel is being returned.
Any proposed additional delivery charge will be explained before you agree to it.
Lost or undelivered parcels
If your tracking stops updating, your parcel appears lost, or it is marked delivered but you haven’t received it, email hello@dldrinks.com with your order number.
We’ll investigate with DPD and explain the next steps. You do not need to resolve the matter with the courier yourself.
Damaged or incorrect goods
If your order arrives damaged or contains an incorrect item, contact us with your order number and details of the issue.
Photographs of the goods, packaging and delivery label can help our investigation. Keep the packaging where practical while we review the matter.
Your statutory rights are not dependent on supplying photographs or retaining packaging.
Returns and refunds
For information about cancellation, returns and refunds, please read our Return and Refund Policy, or email us for assistance.
Contact us
Email: hello@dldrinks.com
Include your order number and a description of your enquiry so we can help.
