Privacy policy

Privacy Policy

Last updated: 12 October 2026

D. Lawrence Drinks & Cigars respects your privacy. This policy explains how we collect, use, store and share personal information when you visit dldrinks.com, place an order, contact us or subscribe to our communications.

1. Who we are

D. Lawrence Drinks & Cigars is operated by [full legal name of the company or sole trader], trading as D. Lawrence Drinks & Cigars.

We are the data controller responsible for the personal information described in this policy.

Business correspondence address: [insert full address]
Privacy contact: hello@dldrinks.com
Website: dldrinks.com

We handle personal information under applicable data protection law, including the UK GDPR and Data Protection Act 2018, as amended, and the EU GDPR where it applies.

2. Information we collect

Depending on how you interact with us, we may collect:

Contact information: your name, email address, telephone number, billing address and delivery address.
Order information: products purchased, order numbers, transaction references, payment status, delivery instructions and records of returns or refunds.
Account information: account details, saved addresses and order history, where you create an account.
Customer correspondence: enquiries, complaints, product suggestions and any photographs or documents you provide.
Age-verification information: age confirmations and, where required, information used to verify that you meet the minimum purchasing age.
Technical information: IP address, browser and device details, security logs and information about how you use our website.
Preferences: cookie choices and marketing subscription or unsubscribe records.

Please do not send full payment card details or identity documents through our general contact form or ordinary email. If additional verification is necessary, we will explain the appropriate process.

3. Where information comes from

We collect information directly from you when you place an order, create an account, complete a form, contact us or subscribe to communications.

We also receive information from payment providers, delivery and fulfilment partners, and any verification services used for your order. This may include payment confirmations, delivery updates and verification results.

Some technical information is collected automatically through website logs, cookies and similar technologies.

If you provide another person’s details for a gift delivery, please ensure they are aware that you have supplied those details to us. We use recipient information to arrange and support that delivery.

4. How we use information

We use personal information for the following purposes:

Orders and deliveries

To process purchases, take payments, arrange delivery, provide tracking updates and manage returns or refunds.

Legal basis: performing our contract with you or taking steps at your request before entering into a contract.

Customer accounts

To create and administer your account and provide access to your order information.

Legal basis: performing our contract with you.

Enquiries and complaints

To answer questions, provide recommendations, investigate complaints and resolve problems.

Legal basis: taking steps before a contract, performing a contract, or our legitimate interest in providing customer support, depending on the enquiry.

Age checks and legal requirements

To meet applicable age-restriction requirements and maintain records required for tax, accounting or other legal purposes.

Legal basis: compliance with a legal obligation. Additional fraud-prevention checks may be based on our legitimate interests.

Security and fraud prevention

To protect the website, customers and business against unauthorised access, fraudulent transactions and misuse.

Legal basis: our legitimate interests in maintaining a secure shop and preventing fraud.

Website measurement and improvement

To understand website performance and improve the shopping experience.

Legal basis: consent for optional analytics in the intended website setup.

Marketing

To send product news or offers when you have opted in.

Legal basis: consent.

Where we rely on legitimate interests, we consider the impact on your privacy and balance our interests against your rights.

If you do not provide information needed to process an order or complete a required check, we may be unable to fulfil your purchase.

5. Payments

Payments are processed through [insert the payment providers enabled at checkout].

These providers handle the payment information needed to complete transactions and perform their own security checks. We receive the information needed to administer your order, such as payment status and transaction references.

Their own privacy notices explain how they handle information when acting as independent data controllers.

6. Who we share information with

We share relevant information with providers that help us operate the shop, including:

Bluehost, for website hosting.
DPD, for delivery, tracking and delivery communications.
Payment providers, for payments, refunds and transaction security.
[Fulfilment or warehouse provider, if used], for preparing and dispatching orders.
[Age-verification provider, if used], for required purchasing checks.
[Email service provider], for customer correspondence and order emails.
[Analytics provider, if enabled], for website measurement subject to your cookie choices.
Accountants, legal advisers and other professional advisers where necessary.

Our website uses WordPress and WooCommerce. Plugins may also process information depending on their functions and configuration.

Providers receive the information needed for their role. Some act on our instructions; others, such as certain payment providers and couriers, may also act as independent controllers.

We may disclose information where required by law, to handle legal claims, or during a business sale or restructuring, subject to appropriate protections.

7. Cookies and analytics

Our website uses cookies and similar technologies to support functions such as the shopping basket, checkout, account login and security.

For the intended website setup, optional analytics and advertising technologies will require your consent before they are activated. You can accept or reject optional cookies and change your preferences through [insert the location of your cookie settings control].

Rejecting optional cookies will not prevent you from making a purchase. Blocking essential cookies through your browser may affect shop functionality.

Our Cookie Policy provides further information about the technologies used, their purposes and their duration.

8. Marketing communications

If you subscribe, we may email you about products, news and offers.

You can withdraw your consent at any time using the unsubscribe option in our marketing emails or by contacting hello@dldrinks.com.

Unsubscribing from marketing does not stop essential messages about your orders, deliveries, account or enquiries.

9. Age-restricted products

Our shop sells age-restricted products and is intended for adult customers.

We may use age confirmations or verification checks where required. Information collected for these checks is used for verification, compliance and related fraud prevention.

[Before publishing, describe your actual age-check process, the information collected, the provider used and its retention arrangements.]

If you believe a child has provided personal information to us, please contact us so we can investigate.

10. International transfers

Some service providers may store or access information outside the UK or European Economic Area.

Where a transfer is restricted under applicable data protection law, we must use a permitted transfer mechanism. This may include an adequacy decision or appropriate contractual safeguards, such as the UK International Data Transfer Agreement, the UK Addendum or EU Standard Contractual Clauses, as applicable.

11. How long we keep information

We retain information only for as long as needed for its purpose, taking account of legal obligations and any ongoing disputes.

Order and financial records: retained for applicable accounting and tax requirements and any necessary claims period.
Account information: retained while the account remains in use, with inactive accounts reviewed for deletion.
Enquiries and complaints: retained for the time needed to resolve the matter and manage related follow-up or claims.
Marketing information: retained while you remain subscribed. A limited suppression record may be kept to ensure we respect your unsubscribe request.
Verification information: retained only as necessary for the check and any applicable compliance requirements.
Technical logs and analytics: retained according to their security or measurement purpose and the configured retention settings.

Where information is no longer required, we delete it or anonymise it. Copies in backups may remain until those backups expire under the relevant retention cycle.

12. Protecting your information

We use appropriate technical and organisational measures to protect personal information. These include access controls and security measures appropriate to the systems we use.

No website or transmission method is completely secure. Please keep your account credentials confidential and contact us if you suspect unauthorised access.

13. Your privacy rights

Depending on the circumstances and applicable law, you may have the right to:

Obtain access to your personal information.
Correct inaccurate or incomplete information.
Request deletion of information.
Restrict how information is used.
Receive certain information in a portable format.
Object to processing based on legitimate interests.
Object to direct marketing at any time.
Withdraw consent where processing relies on it.

These rights may be subject to legal exceptions. For example, we may need to retain transaction records to meet legal obligations.

To make a request, email hello@dldrinks.com. We may need proportionate information to verify your identity.

We normally respond within one month, subject to applicable rules on identity checks, clarification and permitted extensions. Where an extension applies, we will explain it.

14. Automated decisions

[Confirm your payment and verification providers’ processes before publishing.]

If a solely automated decision has a legal or similarly significant effect on you, we will provide the information and safeguards required by applicable law.

If you believe an automated check has incorrectly affected your order, contact us so we can investigate.

15. Privacy complaints

If you have concerns about how we handle your information, email hello@dldrinks.com.

You can also complain to the UK Information Commissioner’s Office:

Website: ico.org.uk
Telephone: 0303 123 1113

Where EU GDPR applies, you may also complain to the relevant supervisory authority in the European Economic Area, including the Data Protection Commission in Ireland at dataprotection.ie.

16. External websites

Our website may contain links to other websites. Their privacy practices are covered by their own policies. Please review those policies before providing personal information.

17. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The latest version will appear on this page with an updated date. Where required, we will notify you of material changes.

Contact us

For privacy questions or requests, email hello@dldrinks.com or write to the business address listed above.

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