Frequently Asked Questions
Frequently Asked Questions
Need help with an order or choosing a product? Find answers to common questions below. If you need further assistance, email hello@dldrinks.com.
How do I contact you?
Email hello@dldrinks.com with your question. For order enquiries, include your order number and the name used when placing your order.
Can you help me choose a product?
Yes. Tell us what you enjoy, your budget and whether you’re shopping for yourself or a gift. D. Lawrence Drinks & Cigars can help you explore suitable options.
Can I suggest a product for you to stock?
Absolutely. Send us the product name, brand and any useful links or photographs. We’ll review your suggestion, although we can’t guarantee that we’ll be able to stock it.
How do I know my order has been received?
You should receive an order confirmation email after completing your purchase. Check your spam or junk folder if it hasn’t arrived. If you’re still unsure, email us before placing the order again.
How do I track my order?
Once your order has been dispatched, you’ll receive your tracking code and a tracking link, where available. Follow the link or enter the code on the courier’s website to view delivery updates.
Tracking may take a little time to update while the courier processes your parcel.
Where do you deliver, and how much does delivery cost?
Available delivery options and charges are shown at checkout for your address. If your destination isn’t available, contact us before ordering so we can check whether delivery is possible.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We’ll check the order’s status and explain the available options. Changes may not be possible once an order has been processed or dispatched.
What if my order hasn’t arrived?
Check your tracking information first, then email us with your order number if you need help. We’ll look into the delivery status and advise you on the next steps.
What if my order arrives damaged or contains the wrong item?
Email us with your order number, a description of the issue and photographs of the product and packaging. Keep the packaging while we review the matter, and we’ll explain how to proceed.
How do I request a return or refund?
Email us with your order number and the reason for your request. We’ll explain the applicable return conditions and next steps. Please contact us before sending any products back.
How do I make a complaint?
Email hello@dldrinks.com with the details of your complaint, your order number if applicable, and any supporting information. We’ll acknowledge your complaint, investigate it and provide a written response.
If you remain unhappy with the outcome, you can request a further review.
Still need help?
Send your enquiry to hello@dldrinks.com. Include as much relevant detail as possible so we can help.
