Insurance Charges Policy
Delivery Protection
At D. Lawrence Drinks & Cigars, we take care when preparing and dispatching your order. If your parcel is lost or your products arrive damaged, contact us so we can investigate and arrange an appropriate resolution.
UK and Ireland deliveries
If there is a problem with your delivery, email hello@dldrinks.com with your order number and a description of the issue.
We’ll handle the investigation with our delivery partner. You do not need to make a claim against the courier yourself.
International deliveries
Delivery arrangements vary by destination, product and order value.
If any additional shipping or protection charge applies, it will be clearly explained before you complete your purchase. We will not add an undisclosed charge after you place your order.
For enquiries about high-value or international shipments, contact us before ordering.
Lost or damaged orders
Please contact us if:
- Your parcel appears to be lost.
- Tracking shows delivery, but you haven’t received it.
- Your products arrive damaged.
Photographs of damaged products and packaging can help us investigate. Keep the packaging where practical, but your statutory rights do not depend on providing photographs or retaining it.
We’ll review the issue and explain the appropriate replacement, refund or other available remedy.
Your consumer rights
Any insurance we arrange with our delivery partner is separate from your statutory rights.
For consumer orders where we arrange the courier, we remain responsible for the goods until you, or someone you nominate, takes physical possession of them. You do not need to purchase additional insurance to receive this protection.
Questions?
Email hello@dldrinks.com with your order number, or tell us the products and destination if you’re enquiring before purchase.
